Website Terms & Conditions

Last updated: 18 June 2026

1. Introduction and Parties

1.1 Welcome to Buy A Ticket. These Website Terms and Conditions ("Terms") govern your use of the Buy A Ticket website, mobile site, or application (collectively, the "Website") and the purchase of any products or services from Buy A Ticket (Pty) Ltd.

1.2 The Parties. These Terms are a legally binding agreement between you, the user or customer ("you" or "your"), and Buy A Ticket (Pty) Ltd, a company registered in South Africa with Registration Number 2026/410853/07 and with its registered address at Empangeni, KwaZulu-Natal, 3880, South Africa ("Buy A Ticket", "we", "us", or "our").

1.3 Acceptance. By accessing the Website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Website or our services. These Terms are binding and enforceable against you in terms of section 11(3) of the Electronic Communications and Transactions Act, 2002 (the "ECT Act").

1.4 Amendments. We reserve the right to amend these Terms at any time without prior notice. The latest version will be posted on this page with the "Last Updated" date. Your continued use of the Website after any changes constitutes your acceptance of the new Terms.

2. Our Services

2.1 Description. Buy A Ticket provides a digital marketplace offering the following services:

• Airtime & Data Top-ups: The purchase of prepaid airtime and data bundles for South African mobile networks (Vodacom, MTN, Cell C, Telkom).
• Premium Gift Vouchers: The purchase of digital gift codes for various South African brands, eateries, and entertainment platforms.
• Intercity Bus Tickets: The booking and reservation of long-distance bus tickets (available soon).
• Flight Booking Engine: The comparison and booking of domestic and international flights (available soon).

2.2 Role. We act as an intermediary or agent for the providers of these services (e.g., mobile networks, bus operators, airlines) (the "Service Providers"). We facilitate the transaction but are not the ultimate provider of the underlying goods or services. The Service Providers' own terms and conditions will apply to the provision of their specific products.

2.3 Availability. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. Disclosures Required by Section 43 of the ECT Act

As required by law, Buy A Ticket provides the following information about our electronic transactions:

4. Registration and Account

4.1 Account Creation. To access certain services, such as the Store Credit Wallet, you may be required to register and create an account. You must provide accurate, true, and complete information and keep it updated.

4.2 Credentials Security. You are solely responsible for maintaining the security and confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use via Support@buyaticket.co.za or +27 67 643 2800.

4.3 Suspension & Termination. We reserve the right to suspend or terminate your account if we suspect any fraudulent, abusive, or unlawful activity, or any breach of these Terms.

5. Store Credit Wallet

5.1 Nature. The Store Credit Wallet is a stored-value account that allows you to hold funds to facilitate quicker and more convenient purchases on the Website.

5.2 Wallet-Only Benefits. Certain products, such as Premium Gift Vouchers and Bus Tickets, may be exclusively purchasable using funds from the Store Credit Wallet.

5.3 No Interest. Funds held in the Store Credit Wallet do not accrue interest.

5.4 Not a Bank Account. The Store Credit Wallet is not a bank account and is not insured by any deposit insurance scheme. Full detail is set out in our separate Store Credit Wallet Terms & Conditions.

6. Payment and Fees

6.1 Payment Methods. We accept payment via funds available in your Store Credit Wallet, or major Debit and Credit Cards (e.g., Visa, Mastercard), processed through our secure payment gateway.

6.2 Security Standards. We utilize a payment system that is sufficiently secure with reference to accepted technological standards. We are liable for any damage suffered by a consumer due to our failure to comply with this security obligation. Credit card details are not stored on our servers.

6.3 Full Price. The total price, including all taxes, fees, and charges, will be clearly displayed to you before you confirm your purchase.

6.4 Authorization. By confirming a purchase, you authorize us to charge the nominated payment method or deduct funds from your Store Credit Wallet for the total amount due.

7. Delivery, Execution, and Cancellation

7.1 Instant Delivery. Subject to exceptions, digital products (airtime, data, gift vouchers) will be delivered instantly to your mobile device or via the Website upon successful payment.

7.2 Travel Bookings. Flight and bus tickets are deemed successfully booked and delivered when you receive a booking confirmation and/or an electronic ticket from us or the Service Provider.

7.3 Execution Time. We will execute your order within 30 days of receiving it, unless otherwise agreed. If we fail to execute the order within this period, you may cancel the agreement with seven (7) days' written notice.

7.4 Unavailability. If the goods or services you ordered are unavailable, we will notify you immediately and refund any payments you have made within 30 days of such notification.

8. Refunds, Returns, and Cancellation Policy

8.1 All Sales Are Final. As per the typical policy for digital goods and travel bookings, all sales are final. This policy does not affect your statutory rights as a consumer, as set out below.

8.2 Cooling-Off Period (Section 44 of ECT Act). You may cancel an electronic transaction without reason or penalty within seven (7) days after the date of the conclusion of the agreement for services or the receipt of goods.

This right to cancel does not apply to the following types of transactions:

• Financial services.
• Services that began with your consent before the seven-day period ended (e.g., instant airtime/data top-ups).
• Travel services (accommodation, transport) where the supplier undertakes to provide these services on a specific date or within a specific period.
• Goods that by their nature cannot be returned, such as digital gift vouchers.
• Foodstuffs, beverages or other goods intended for everyday consumption.

8.3 Cancellation Procedure. To cancel a valid transaction under Clause 8.2, you must notify us in writing via email to Support@buyaticket.co.za within the stipulated seven-day period. If eligible, we will refund your payment within 30 days of the date of cancellation.

8.4 Failed Transactions. If we are unable to execute an order as per Clause 7.4, you are entitled to a full refund.

8.5 Service Provider Cancellations. For events such as flight or bus cancellations, the cancellation, refund, or exchange policy of the applicable Service Provider will apply. Buy A Ticket is not responsible for these decisions and will facilitate the process as instructed by the Service Provider.

9. Lost, Stolen, or Destroyed Tickets

9.1 Risk Transfer. You assume all risk of loss, theft, delay, damage, or destruction of any ticket (physical or electronic) during and after delivery. Tickets that are lost, stolen, delayed, damaged, or destroyed will not be replaced or refunded.

9.2 Electronic Tickets. The risk of loss for electronic tickets passes to you upon receipt.

10. Resale of Tickets

Tickets and vouchers purchased through the Website are for your personal use only and may not be resold. Any unauthorized resale or attempted resale may result in the cancellation of the ticket without a refund.

11. User Obligations and Conduct

11.1 Lawful Use. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website.

11.2 Prohibited Activities. You must not:

• Use the Website for any fraudulent or illegal activity.
• Attempt to gain unauthorized access to any part of the Website, its servers, or databases.
• Use any automated system (e.g., bots, spiders) to access the Website in a way that sends more requests to our servers than a human can reasonably produce in the same period.
• Interfere with or disrupt the Website's security or functionality.

12. Intellectual Property

12.1 Ownership. All content on the Website, including but not limited to text, graphics, logos, images, software, and trademarks (including "Buy A Ticket"), is the property of Buy A Ticket or its licensors and is protected by South African and international intellectual property laws.

12.2 Limited License. You are granted a limited, non-exclusive, non-transferable license to access and use the Website for your personal, non-commercial purposes. You may not reproduce, modify, distribute, display, or exploit any content without our prior written consent.

13. Liability and Disclaimers

13.1 Consumer Protection Act. The provisions of this clause are subject to the rights you have as a consumer under the Consumer Protection Act, 2008. Nothing in these Terms aims to limit or exclude our liability for any loss that cannot be excluded or limited by law.

13.2 Service Providers. Buy A Ticket is not liable for the acts, omissions, or quality of services provided by the Service Providers (e.g., mobile networks, airlines, bus operators). Any dispute regarding the underlying service must be taken up directly with the Service Provider.

13.3 Information Accuracy. While we strive for accuracy, we do not warrant that the descriptions, pricing, or other information on the Website is completely current or error-free.

13.4 Limitation of Liability. To the fullest extent permitted by law, our total aggregate liability to you for all claims arising from your use of the Website or our services will not exceed the total amount paid by you to us for the specific product or service that gave rise to the claim. We are not liable for any indirect, special, or consequential losses.

13.5 Force Majeure. We will not be liable for any failure or delay in performing our obligations if such failure or delay is due to events beyond our reasonable control, including but not limited to acts of God, strikes, power outages, or government actions.

13.6 Event Attendance. You attend events or participate in travel services provided by third parties at your own risk. We are not responsible for the arrangements of any event or for your security or the security of your property in attending such events.

14. Privacy and Data Protection

14.1 Compliance. The personal information you provide to us will be processed in accordance with the Protection of Personal Information Act, 2013 (POPIA) and our Privacy Policy.

14.2 Consent. By using the Website, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy, which is available on the Website.

15. Governing Law and Dispute Resolution

15.1 Choice of Law. These Terms and any dispute arising from them are governed by the laws of the Republic of South Africa.

15.2 Jurisdiction. You consent to the jurisdiction of a South African Magistrate's Court of competent jurisdiction, notwithstanding that the amount in dispute may exceed such court's jurisdiction, to adjudicate on any dispute arising from or in connection with these terms.

15.3 Alternative Dispute Resolution. Subject to urgent and/or interim relief, all disputes regarding these Terms shall be referred to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa (AFSA). The arbitration proceedings shall be conducted in Johannesburg or Durban in English, as determined by the arbitrator. The arbitration ruling shall be final, and the unsuccessful party shall pay the costs of the successful party on a scale as between attorney and own client.

16. Domicilium Citandi et Executandi

16.1 Company Domicilium. Buy A Ticket chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: Empangeni, KwaZulu-Natal, 3880, South Africa.

16.2 User Domicilium. You choose the email address you provided during registration or the email address from which you communicated with us as your domicilium citandi et executandi for all purposes under this agreement.

17. General Provisions

17.1 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.2 Waiver. Our failure to enforce any provision of these Terms strictly will not be construed as a waiver of any provision or right.

17.3 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Website and our services.

18. Contact Us

If you have any questions, complaints, or require support regarding these Terms or our services, please contact us at:

Email: Support@buyaticket.co.za
Phone: +27 67 643 2800
Physical Address: Empangeni, KwaZulu-Natal, 3880, South Africa

Buy A Ticket (Pty) Ltd | Registration Number: 2026/410853/07 | www.buyaticket.co.za